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HOW IT WORKS


From our workshop to your door: discover the experience Upway

With Upway, you don't just buy a quality electric bike at a low price: you enjoy a simple and safe experience over the long term.


All our electric bikes pass through the hands of our team of professional mechanics. From the battery to the bell, nothing is left to chance so that your bike is delivered in a condition as close as possible to new. Our team accompanies you during and after your purchase, and our warranty covers you for one year for any problems you may encounter with your bike's battery, motor, frame and electronics.

HOW WE BUY, INSPECT AND RECONDITION OUR BIKES

1. PURCHASE

We buy electric bikes from the best manufacturers through our network of over 700 partner stores in Belgium, from the manufacturers themselves, and from individual customers wishing to sell their bikes.


Explore our selection of bikes made by top Belgian brands like Stromer and Granville, and discover well-known European brands like Giant, Moustache, Cube or Riese & Müller.

2. 20-POINT BIKE INSPECTION

Once received in our workshops, each bike undergoes a detailed analysis of 20 inspection points by our mechanics. 


This stage enables us to check that there is no structural damage to the frame, safety points, transmission, engine or battery. It also enables us to draw up an inventory of the repairs and parts replacements required.

3. MECHANICAL REPAIRS

We systematically replace wearing parts that are not in equivalent condition to new : tires brake pads, cables and sheaths, chains, stands... Our mechanics then carry out :

  • Bleeding the hydraulic brakes

  • Changing bearings

  • Bottom bracket or headset threads if required

  • Adjusting spoke tension

  • Parts lubrication

4. ELECTRICAL REPAIRS

Unlike traditional bicycles, electric bikes contain electrical components that require special attention.

Our team then proceeds with the repairs identified during the inspection phase, which may include (among others):

  • reconditioning or replacement of the battery if its residual capacity is less than 80% of its original value

  • Repair or replacement of the torque sensor or pedal sensor 

  • Repair or replacement of console, lights, alarm, cables and electronic parts

  • Bicycle software updates

5. CLEANING AND FINAL INSPECTION

Before being put into stock, each bike undergoes a complete transmission and brake adjustment.


Finally, the bike is completely cleaned and we carry out a final inspection before placing it in stock and putting it online on our website.

6. PACKING AND SHIPPING

Once purchased on our site, the bike is inspected one last time by our mechanics before being protected and carefully packaged in a box specially dedicated to bicycles.


Our carrier will then contact you to determine the best delivery time.


The bike is delivered 99% ready to ride, except for the pedals to be screwed on and the handlebars to be turned. We supply all the original accessories (charger, keys and accessories visible on the bike's data sheet) as well as the tools to assemble the bike yourself.

RECEIVING AND ASSEMBLING YOUR BIKE

Fast delivery in mainland Belgium

Your bike is prepared on the working day following your order, then handed over to our carrier. Your bike will be delivered to your home anywhere in mainland Belgium within a few days.


Our team is on hand at all times to make sure your delivery runs smoothly.

14-day trial to test your bike

Do you have any doubts about your new electric bike? Don't worry!


If you wish to change your mind, you can easily return or exchange your bike. There is a small charge for return logistics in our workshop.

Riding in complete safety and peace of mind

Every bike comes with a one-year warranty on frame, battery, motor and electronics. Our team and our network of 700 partner stores will support you in the event of mechanical or electrical problems.


For added peace of mind, you can take out our theft and breakage insurance specially dedicated to bicycles Upway. With no deductible, no obsolescence, no hidden costs and no automatic renewal, it protects you at home and away from home.

READY TO FIND THE ELECTRIC BIKE OF YOUR DREAMS?

Our team is available every day by chat and email to advise you. Whether you're looking for the best bike for your purpose, or need answers to questions about payment, delivery, warranty or maintenance of your future bike, we're here to help.

Mechanical and electrical inspection in detail

All our bikes undergo a detailed inspection by our mechanics to analyze 20 points on the bike.

This step is necessary to check that there is no structural damage, and allows us to prepare the bike for reconditioning.

Electronic inspection

1. Engine and assistance

2. Battery

3. Charger

4. Display screen

5. Lights

Mechanical inspection

6. Frame

7. Front and rear wheels

8. Fork

9. Stem

10. Hanger

11. Handles

12. Brakes

13. Speeds

14. Saddle post

15. Saddle

16. Pedalboard

17. Cranks

18. Pedals

19. Chain

20. tires