All subjects > Insurance & Security
Protect your electric bike everywhere, all the time.
Insure your bike with our partner
Would you like to protect your bike against the unexpected? Choose the level of coverage that's right for you when you buy your bike.
Useful
Theft and damage can be obstacles to regular cycling. With our insurance, your bike is repaired or reimbursed at its purchase value.
Fast
Just a few clicks are all it takes to add your bike to your basket and declare your claims online. Our teams are there to support you at all times.
Transparent
No deductible and no obsolescence. You manage your contract as you wish: it is not automatically renewed at the end of the first year.
What's covered
Flight
Theft and breakage
Theft by assault, break-in (in the street, at home...) or smuggling
Bicycle refund at purchase price
Reimbursement in the event of theft of fixed accessories purchased at the same time as the bike
0€ deductible, no depreciation in the value of your bike
Cancellation possible within 30 days
Property damage caused by accidents, vandalism, animals or natural events
Reimbursement of the cost of repairing or replacing your bike
Main exclusions
Flight
Theft and breakage
The bike was stolen when it was not secured to the frame with an approved padlock.
Wheels, tires, battery and accessories if stolen separately
Cosmetic damage or damage to accessories
Punctures
Frequently asked questions
Subscription and contract life
Can I insure my bike after buying it on Upway ?
Can I pay monthly?
Is the contract automatically renewed at the end of the first year?
Where can I find and manage my contract?
Can I cancel my insurance contract?
Can I change any part of my contract?
What if I return my bike during the trial period?
Who is Evy?
Covering and protecting your bike
How does insurance differ from the Upway guarantee?
- Electrical failure or mechanical defect: this is linked to premature wear of a structural component (motor, battery, controller, frame defect, etc.) and prevents you from being able to use your bike.
- Breakage: this refers to major material damage caused by an accident, an act of vandalism or natural elements (flood, fire...) which also make it impossible to use your bike.
- Theft
Is my insurance valid abroad?
Are the battery and controls on my electric bike covered against theft and damage?
Are batteries and accessories covered against theft and damage?
- Attached to the bike: this includes, for example, a luggage rack, pannier or basket, lights... However, accessories such as a helmet or pump are excluded from coverage.
- Already present on the bike at the time of purchase, or purchased at the same time as the bike on Upway: in the latter case, they must be mentioned on the same purchase invoice as the insured bike in order to be reimbursed in the event of theft.
Are motor and battery wear and tear covered by insurance?
What do I have to do to be covered against theft? Do I need a special anti-theft device?
Does my bike have to be permanently attached to be covered against theft?
Does my bike need to be marked?
Are bodily injuries covered in the event of an accident?
Make sure you get speed bikes?
Is there a waiting period before insurance coverage begins?
Reporting and managing a claim
How do I report the theft or breakage of my bike?
If I make a claim, what happens next?
- Stolen bike: you will be indemnified for the purchase value of the bike, with no deductible. All accessories attached to the bike and purchased at the same time as the bike will also be compensated at their purchase value. This compensation is conditional upon transfer of ownership of the bicycle to the Insurer.
- Broken bike: you will be put in touch with Evy's repair partner, to arrange an appointment. Evy will pay for all damages included in your contract directly to the repairer, and the repair partner will inform you if there are any repair costs that will be charged to you due to non-warranty items, prior to carrying them out. If your bike is not repairable, you will be compensated at the purchase value of the bike, excluding accessories.
Is there a limit to the number of claims I can file?
How are benefits calculated?
Is there a franchise?
Is a depreciation rate applied to the value of my bike purchased on Upway ?
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