Peace of mind on the road
Warranties and maintenance
Have you just bought or are you planning to buy your future electric bike with Upway ? We'll help you understand your warranties and how best to protect and maintain your bike after purchase.
Warranty in the event of a breakdown
At Upway, all our bikes are inspected and reconditioned by our professional mechanics according to precise specifications. Our aim: to deliver an electric bike in new condition as possible. Your bike will easily tens of thousands of kilometers if you maintain it regularly
How does the legal warranty work?
If an electrical or mechanical breakdown eligible under the warranty occurs during the first year following your purchase, we will take full responsibility for repairing or, failing that, replacing your bike. We'll help you 7 days a week to make an initial diagnosis remotely, then direct you to a local bike shop to draw up an estimate and carry out the repairs.
More than 230 Upway partner stores across Belgium
We work with a wide network of stores and chains, both as part of our VAE trade-in program and warranty. This means you'll be welcomed by a bike shop you can trust.
See our partners near you on the interactive map below!
The list is updated regularly, but is not exhaustive: please do not hesitate to contact us for further information.
Do you have questions about Upway s warranty and benefits? Would you like to know more about the best way to protect and maintain your electric bike?
Our team is available for you 7 days a week.