Our mission: to make electric bikes accessible to as many people as possible by offering affordable bikes with home delivery and a 1-year warranty.
Upway, it's the guarantee to buy and sell your electric bike.
refurbished, an alternative to new or second-hand products
At Upway, every electric bike passes through the hands of our professional mechanics and undergoes a detailed analysis of 20 inspection points. From the battery to the bell, nothing is left to chance so that your bike is delivered to you in a condition as close as possible to new. Click here to view the French version.
For the Dutch 🇳🇱
For French speakers 🇫🇷
It's important to us that you don't have any unpleasant surprises when you receive your bike, which is why each product sheet includes a large number of details:
Photos of the bike taken in our workshop so that you can check on its condition
A detailed description of its condition, enabling you to identify any minor defects (scratches, dents, etc.).
The number of kilometers covered by your bike in its previous life
Our size recommendation based on precise bike measurements
... and much more!
When you buy on Upway you benefit from :
14 days to change your mind after receiving the bike
A 12-month commercial warranty on the structural components of your bike: frame, battery, motor and electronics.
Home delivery in less than a week
Secure payment methods, in one or more instalments
Who we are
Founded in 2021 by Toussaint Wattinne and Stéphane Ficaja, Upway has operations in France, Belgium, the Netherlands, Germany and the United States. With more than 10,000 bikes passed through our workshops, Upway is the leading platform for reconditioned electric bikes at the service of ecomobility.
A team of 60 people
At Upway we are committed to ensuring that your experience is a memorable one.
More than 30 mechanics work in our workshops in Paris, Berlin and New York to ensure that your electric bike is as close to new as possible.
Our support team is available every day on chat from 9am to 7pm to answer your questions and guide you in your choices (#WeAreNotRobots).
Our tech team ensures that the shopping experience on our site is easy, fast and secure, while offering you a wide range of purchasing methods (credit card, bank transfer, payment in instalments...).
Our marketing team is always on the lookout for the best ways to pack your bike so that it doesn't get damaged in transit, while minimizing the impact of our packaging. So we limit ourselves to what's necessary, and make sure we use sustainable or recycled materials.