Delivery and Returns
Aids and Grants
Contact our team
Types of payment
Choosing your bike
Battery and Autonomy
Selling your bike
Insurance and Security
Warranty and Maintenance
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
How can we help you?
Your questions on how to contact us
I have a question, how can I contact you?
If I have a problem, who can I contact?
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
Can I come and see the electric bikes before I buy?
For regulatory reasons, we cannot welcome the public in our workshop. We only offer delivery or click and collect. A return is possible within 14 days.
I would like to contact you by phone before buying a bike, what is your number?
We can offer to call you back at your convenience following contact by email (support@upway.shop) or chat.
What is MTB All Mountain?
Let's explore the world of MTB All Mountain, its distinctive features, and how to choose the right electric bike.
Best tire MTB 29-inch all-rounder
The perfect tire MTB is not always easy to find. Cycling practice varies greatly from one environment to another, depending on the terrain, but also on the cyclist's requirements.
MTB semi-rigid or fully suspended?
Thinking of entering the fascinating world of MTB ? The first choice you need to make is which type of equipment to choose: a semi-rigid MTB or a fully suspended one.