Delivery and Returns
Aids and Grants
Contact our team
Types of payment
Choosing your bike
Battery and Autonomy
Selling your bike
Insurance and Security
Warranty and Maintenance
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
How can we help you?
Your questions on how to contact us
I have a question, how can I contact you?
If I have a problem, who can I contact?
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
Can I come and see the electric bikes before I buy?
For regulatory reasons, we cannot welcome the public in our workshop. We only offer delivery or click and collect. A return is possible within 14 days.
I would like to contact you by phone before buying a bike, what is your number?
We can offer to call you back at your convenience following contact by email (support@upway.shop) or chat.
Which battery should you choose? It depends on your cycling habits.
Choosing an electric bike battery may seem complicated, but it all depends on how you ride. In this article, you'll find out how to make the right choice without getting lost in the technical details.
Why does your e-bike battery drain faster in winter?
Cold weather can reduce your e-bike's range by up to 50%, even if your battery isn't faulty. In this article, you'll learn why this happens and how to limit this loss in everyday use.
E-bike motor guide: which motor to choose depending on your use
The choice of motor directly influences the feel and comfort of an e-bike. This guide helps you understand which motor really suits your riding style.