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Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
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I have a question, how can I contact you?
If I have a problem, who can I contact?
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
Can I come and see the electric bikes before I buy?
For regulatory reasons, we cannot welcome the public in our workshop. We only offer delivery or click and collect. A return is possible within 14 days.
I would like to contact you by phone before buying a bike, what is your number?
We can offer to call you back at your convenience following contact by email (support@upway.shop) or chat.
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On a cargo bike Urban Arrow, an error code usually indicates a safety issue rather than a malfunction. Here, you'll learn what each Bosch code means, what you can fix on your own, and when it's best to stop.
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