Delivery and Returns
Aids and Grants
Contact our team
Types of payment
Choosing your bike
Battery and Autonomy
Selling your bike
Insurance and Security
Warranty and Maintenance
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
How can we help you?
Your questions on how to contact us
I have a question, how can I contact you?
If I have a problem, who can I contact?
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
Can I come and see the electric bikes before I buy?
For regulatory reasons, we cannot welcome the public in our workshop. We only offer delivery or click and collect. A return is possible within 14 days.
I would like to contact you by phone before buying a bike, what is your number?
We can offer to call you back at your convenience following contact by email (support@upway.shop) or chat.
How do I reset an electric bike battery?
We'll give you a few tips on how to protect your battery from wear and tear, as well as details on how to reset it to its normal state in certain cases.
The best electric VTCs for under 2000 euros
A city bike is too limited for the rough roads of your daily life or your hikes, but you don't want to buy a MTB ? The ideal intermediary is the VTC!
How to optimize the weight of your racing bike?
Weight is the enemy! Such is the doctrine in the world of road cycling, even if it's not the only factor at play.