How can we help you?

Your questions on how to contact us

I have a question, how can I contact you? 

Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.

If I have a problem, who can I contact?

Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.

Can I come and see the electric bikes before I buy?

For regulatory reasons, we cannot welcome the public in our workshop. We only offer delivery or click and collect. A return is possible within 14 days.

I would like to contact you by phone before buying a bike, what is your number?

We can offer to call you back at your convenience following contact by email (support@upway.shop) or chat.

Do you still have questions?

Contact us by email: support@upway.shop

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