Delivery and Returns
Aids and Grants
Contact our team
Types of payment
Choosing your bike
Battery and Autonomy
Selling your bike
Insurance and Security
Warranty and Maintenance
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
How can we help you?
Your questions on how to contact us
I have a question, how can I contact you?
If I have a problem, who can I contact?
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
Can I come and see the electric bikes before I buy?
For regulatory reasons, we cannot welcome the public in our workshop. We only offer delivery or click and collect. A return is possible within 14 days.
I would like to contact you by phone before buying a bike, what is your number?
We can offer to call you back at your convenience following contact by email (support@upway.shop) or chat.
Motor error or battery problem? How to tell the difference on your e-bike
A tired battery, faulty motor, or simple loose connection: the symptoms are often similar on an e-bike. This technical guide helps you make the right diagnosis, step by step, without replacing parts at random.