Delivery and Returns
Aids and Grants
Contact our team
Types of payment
Choosing your bike
Battery and Autonomy
Selling your bike
Insurance and Security
Warranty and Maintenance
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
How can we help you?
Your questions on how to contact us
I have a question, how can I contact you?
If I have a problem, who can I contact?
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
Can I come and see the electric bikes before I buy?
For regulatory reasons, we cannot welcome the public in our workshop. We only offer delivery or click and collect. A return is possible within 14 days.
I would like to contact you by phone before buying a bike, what is your number?
We can offer to call you back at your convenience following contact by email (support@upway.shop) or chat.
Road bike or gravel bike?
Road bikes and gravel bikes are becoming increasingly similar, but they’re still designed for different purposes. Find out which one truly suits your riding style and the terrain you usually ride on.
Is it better to walk for an hour or bike for an hour?
Walking and cycling both offer significant physical and mental benefits, but their effects on the body are quite different. This article compares their benefits to help you choose the activity that best suits your goals.
Review of the Cannondale Mavaro Neo 4: An E-Bike for Engineering Enthusiasts
The Cannondale Mavaro Neo 4 prioritizes comfort, stability, and low-maintenance operation thanks to smart engineering and a quiet drivetrain. This review explains why this e-bike appeals to discerning urban cyclists.