Delivery and Returns
Aids and Grants
Contact our team
Types of payment
Choosing your bike
Battery and Autonomy
Selling your bike
Insurance and Security
Warranty and Maintenance
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
How can we help you?
Your questions on how to contact us
I have a question, how can I contact you?
If I have a problem, who can I contact?
Do not hesitate to contact us at support@upway.shop or via the chat icon on the right of your screen and our team will answer you as soon as possible. You will receive a response within minutes in most cases.
Can I come and see the electric bikes before I buy?
For regulatory reasons, we cannot welcome the public in our workshop. We only offer delivery or click and collect. A return is possible within 14 days.
I would like to contact you by phone before buying a bike, what is your number?
We can offer to call you back at your convenience following contact by email (support@upway.shop) or chat.
When and how to sell your e-bike at the best price?
The resale price of an e-bike depends heavily on the timing, the condition of the bike, and the condition of its battery. Find out when to sell and how to get the best balance between price, security, and simplicity with Upway.
Is it safe to sell your electric bike online? Here's what you need to know.
Online sales of electric bikes are attracting more and more sellers, but they also carry risks. This guide explains how to sell safely and at the best price.
Electric bike motor problems: what's going on and what can you do yourself?
Is your electric bike motor no longer working properly or cutting out for no reason? This article will help you identify common faults and apply simple solutions before calling in a professional.