Delivering your e-bike to Upway : step-by-step instructions for drop-off
Simple, fast, and hassle-free. Sell your e-bike online, choose the drop-off option at the Upcenter in Mechelen, and Upway the rest. I'll explain all the steps below.
Written by: Hanna Stevens | January 20, 2025 | Reading time: 6 minutes
More about the author: Hanna Stevens
Hanna is an avid cyclist who loves exploring new routes and sharing her experiences to inspire others to get on their bikes more often.
Key findings
- Drop-off at the Upcenter in Mechelen is free and easy.
- Your e-bike is checked on site
- If approved, you will receive your payment within 72 hours.
Table of contents
Step 1: How to sell your e-bike online at Upway
Step 2: What happens when you deliver your e-bike?
Step 3: How does the check-in and bike inspection process work?
Step 4: What happens if the check-in is not validated?
Step 5: When is a bike not accepted?
Why is drop-off new and important at Upway
When is drop-off preferable to shipping?
Step 1: How to sell your e-bike online at Upway
That's always the starting point. It all begins at home, on your computer or phone.
You fill in your e-bike details online and choose how you want the bike delivered.
What exactly do you do?
- Select "Drop-off at UpCenter."
- You can immediately see which Upcenters are available (such as Mechelen).
- You choose a date that suits you
- You finalize the sale
Step 2: What happens when you deliver your e-bike?
On the chosen date, you go to the Upcenter in Amsterdam.You don't have to ship anything, pack anything, or dismantle anything.
What should you bring?
- Your e-bike
- Included accessories (charger, key, screen)
- Your identification document
You hand over the bike to an employee and your active role is almost complete. No waiting for a courier, no risk of damage during transport.
Step 3: How does the check-in and bike inspection process work?
An Upway support agent Upway an initial check of the e-bike with you.
What do we check?
- The general condition of the bicycle
- Engine and electronics operation
- The battery and charger
- The frame and any visible damage
- Compliance with information entered online
If everything is in order, the check-in is validated. This means that your sale is confirmed and payment is initiated.
When will you receive your money?
As soon as the check-in is validated, the payment period begins. You will receive your money within 72 hours.
Step 4: What happens if the check-in is not validated?
Sometimes something may not match during the check. This is not necessarily bad news.
What happens then?
- You will receive a document explaining the reason (CFI – Check Failure Information).
- You are given resolution options, such as: an adjusted price, additional information to be provided, or cancellation of the sale.
- Important: your e-bike remains safe at Upway you decide what to do next.
Step 5: When is a bike not accepted?
In some cases, Upway accept the bike. This only happens if the e-bike differs irreversibly from what was declared.
Examples:
- Serious damage not mentioned
- Irreparable technical problems
- Incorrect or missing information
You can then cancel the check-in and leave with your bike. The process is transparent and without obligation.
Why is drop-off new and important at Upway
Until recently, Upway only Upway with carrier shipping. It was efficient, but had certain drawbacks:
- Packaging takes time
- Risk of damage during transport
- Less personal contact
With drop-off at Upcenter:
- You return your e-bike in person
- Everything is checked immediately
- You have a clear answer on the spot
This is a logical evolution in the way e-bikes are sold.
When is drop-off preferable to shipping?
Drop-off isn't the best option for everyone, but it is in many cases.
Drop-off is ideal if:
- You live in (or near) Mechelen
- You don't have any cardboard boxes or packing materials
- Would you like a quick confirmation?
- You appreciate personal contact
Shipping remains practical if:
- You live farther away
- You want more flexibility in timing
FAQ
Can I come without an appointment?
No, you choose a date in advance online. This ensures that everything runs smoothly.
Does my e-bike need to be fully charged?
It is not mandatory, but recommended for faster processing.
What happens if I forget any accessories?
This may affect the check-in process. Therefore, always bring all items that accompany the bicycle.
How long will it take to receive my payment after drop-off?
Within 72 hours after a successful check-in.
Can I still cancel my sale?
Yes, as long as the check-in has not been definitively validated.