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Warranty and Maintenance
Yes, we have carefully repaired and inspected your electric bike and we are delighted to offer you a one year warranty on the battery, motor and electronics of your bike. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop
How can we help you?
Your questions about the warranty of your electric bicycle
Is my bike under warranty?
Who takes care of the repair of my electric bike in case of problems?
Yes, we have carefully repaired and inspected your electric bicycle and offer a one-year warranty on the battery, motor and electronics. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop.
The engine is noisy: when is this normal and when is it not?
An e-bike motor is never completely silent, but certain noises should raise alarm bells. This guide helps you recognize normal sounds and know when to take action.
Why does my e-bike suddenly stop working?
An e-bike that suddenly stops is often due to a technical issue. This article helps you quickly identify the cause and find the right solution.
Which battery should you choose? It depends on your cycling habits.
Choosing an electric bike battery may seem complicated, but it all depends on how you ride. In this article, you'll find out how to make the right choice without getting lost in the technical details.