Delivery and Returns
Aids and Grants
Contact our team
Types of payment
Choosing your bike
Battery and Autonomy
Selling your bike
Insurance and Security
Warranty and Maintenance
Yes, we have carefully repaired and inspected your electric bike and we are delighted to offer you a one year warranty on the battery, motor and electronics of your bike. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop
How can we help you?
Your questions about the warranty of your electric bicycle
Is my bike under warranty?
Who takes care of the repair of my electric bike in case of problems?
Yes, we have carefully repaired and inspected your electric bicycle and offer a one-year warranty on the battery, motor and electronics. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop.
What is the lifespan of an electric bike motor?
What is the actual lifespan of an e-bike motor? Discover the key statistics, factors that contribute to wear and tear, and our tips for making it last longer.
Is 40 Nm enough for hills?
Are you unsure whether to choose a 40 Nm e-bike for hilly terrain? Find out when that’s really enough and when it’s better to opt for more power.
Sell an electric longtail bike in 5 minutes
Find out how to sell your electric longtail bike quickly, without stress or haggling. A clear guide to the terms, steps, and benefits of trading in your bike through Upway.