Delivery and Returns
Aids and Grants
Contact our team
Types of payment
Choosing your bike
Battery and Autonomy
Selling your bike
Insurance and Security
Warranty and Maintenance
Yes, we have carefully repaired and inspected your electric bike and we are delighted to offer you a one year warranty on the battery, motor and electronics of your bike. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop
How can we help you?
Your questions about the warranty of your electric bicycle
Is my bike under warranty?
Who takes care of the repair of my electric bike in case of problems?
Yes, we have carefully repaired and inspected your electric bicycle and offer a one-year warranty on the battery, motor and electronics. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop.
Electric bike weight: what's the right weight for you?
If you're thinking of buying an electrically-assisted bicycle (EAB), it's crucial to consider an often overlooked factor: weight.
What is bikepacking and how do I get started?
Discover thee bikepacking a form of cycling adventure that combines cycling and bivouacking.
Electric bike carrier: how to transport your VAE in the car?
Carrying your electric bike, or VAE, in your car can seem like a challenge. But with the the right bike carrierthis trip becomes child's play.