What payment methods are available?
It is possible that your order exceeds your credit card limit: please contact your bank to increase it if necessary, or pay by bank transfer.
I'm buying an electric bike with my company: can I reclaim the VAT?
How can I retrieve an invoice after my purchase?
Can I pay in instalments?
Payment in instalments is made through our partner Alma and is available for all orders under €5000. You can choose this option at the payment stage. The total amount of your order will then be divided into 2, 3 or 4 equal instalments according to your preference, without any additional charges.
We also offer payment in 10 instalments for a fee corresponding to 3% of the price of the bike: if you choose this option, Alma will ask you for proof of identity and access to your bank account in order to validate the payment. This is a legal requirement for payments in more than 5 instalments.
Why is Alma asking me for my bank details?
Why was my Alma payment request rejected?
There are several reasons why your payment request may have been rejected:
> The total amount of your order exceeds €5000
> Your card does not have the necessary funds and card limit to pay the first instalment.
> Your bank card is no longer valid, or is a prepaid card
Don't hesitate to contact Alma directly by following this link.
How do I make a Bancontact payment?
Select the "Bancontact" option at the time of payment, then click on "Confirm payment" on the next screen. Let the Bancontact interface guide you.
My credit card payment failed: what should I do?
We invite you to contact your bank to check whether your card limit is sufficient to pay for your order. If not, we advise you to pay by Bancontact.
We are happy to answer your questions. Ask your questions via the form below.
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