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Warranty and Maintenance
Yes, we have carefully repaired and inspected your electric bike and we are delighted to offer you a one year warranty on the battery, motor and electronics of your bike. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop
How can we help you?
Your questions about the warranty of your electric bicycle
Is my bike under warranty?
Who takes care of the repair of my electric bike in case of problems?
Yes, we have carefully repaired and inspected your electric bicycle and offer a one-year warranty on the battery, motor and electronics. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop.
Which battery should you choose? It depends on your cycling habits.
Choosing an electric bike battery may seem complicated, but it all depends on how you ride. In this article, you'll find out how to make the right choice without getting lost in the technical details.
Why does your e-bike battery drain faster in winter?
Cold weather can reduce your e-bike's range by up to 50%, even if your battery isn't faulty. In this article, you'll learn why this happens and how to limit this loss in everyday use.
E-bike motor guide: which motor to choose depending on your use
The choice of motor directly influences the feel and comfort of an e-bike. This guide helps you understand which motor really suits your riding style.