Delivery and Returns
Aids and Grants
Contact our team
Types of payment
Choosing your bike
Battery and Autonomy
Selling your bike
Insurance and Security
Warranty and Maintenance
Yes, we have carefully repaired and inspected your electric bike and we are delighted to offer you a one year warranty on the battery, motor and electronics of your bike. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop
How can we help you?
Your questions about the warranty of your electric bicycle
Is my bike under warranty?
Who takes care of the repair of my electric bike in case of problems?
Yes, we have carefully repaired and inspected your electric bicycle and offer a one-year warranty on the battery, motor and electronics. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop.
How do I reset an electric bike battery?
We'll give you a few tips on how to protect your battery from wear and tear, as well as details on how to reset it to its normal state in certain cases.