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Insurance and Security
Warranty and Maintenance
Yes, we have carefully repaired and inspected your electric bike and we are delighted to offer you a one year warranty on the battery, motor and electronics of your bike. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop
How can we help you?
Your questions about the warranty of your electric bicycle
Is my bike under warranty?
Who takes care of the repair of my electric bike in case of problems?
Yes, we have carefully repaired and inspected your electric bicycle and offer a one-year warranty on the battery, motor and electronics. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop.
Do I need to insure my electric bike in Belgium?
As with a normal bicycle, electric bike insurance is not compulsory. However, this only applies to EABs with a power rating of less than 250 watts, and an assistance speed limit of 25 km/h.
Bosch Performance Line CX engine life
Bosch is the most popular electric bike motor brand in Europe. Bosch has become the main reference in the EAB market, with a range comprising several families: Active Line, Cargo Line and Performance Line.
Average speed on gravel roads: Comparison and advice
We guide you through what influences average gravel bike speed, from the bike to your equipment, and how to improve it.