How can we help you?

Your questions about the warranty of your electric bicycle

Is my bike under warranty?

Yes, we have carefully repaired and inspected your electric bike and we are delighted to offer you a one year warranty on the battery, motor and electronics of your bike. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop

Who takes care of the repair of my electric bike in case of problems?

Yes, we have carefully repaired and inspected your electric bicycle and offer a one-year warranty on the battery, motor and electronics. If you have any problems with your bike within 12 months of purchase, please contact us at support@upway.shop.

Do you still have questions?

Contact us by email: support@upway.shop

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