From 19/12 to 01/01, deliveries may take up to 14 working days due to carrier vacations.

How can we help you?

Your questions on aid for the purchase of an electric bicycle

Your questions about e-bike premiums

Not all bikes on Upway are eligible for subsidies in all regions. Here you'll find a selection of bikes that are eligible for subsidies in the majority of municipalities in Belgium. Please see our blog "What subsidies are available for the purchase of an electric bike new or a second-hand bike in Belgium?" to find the information relevant to your region.

Do you receive the subsidies after you have bought the bike?

You can start the process of obtaining subsidies once you've purchased your bike and received the invoice. Please consult our blog "What incentives are available for the purchase of an electric bike new or a second-hand bike in Belgium?" to find out about the procedures for your region.

Do you still have questions?

Contact us by email: support@upway.shop

Average speed on gravel roads: Comparison and advice

We guide you through what influences average gravel bike speed, from the bike to your equipment, and how to improve it.

Best electric gravel for mixed terrain

Versatile par excellence, sporty, lightweight and high-performance, gravel bikes are becoming increasingly popular, especially electric bikes.

What is a gravel bike? Understanding this versatile model

In recent years, you've probably seen the term "gravel bike" appear. What is the origin of this type of cycle, for what type of riding is it ideal, and what are its characteristics?