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Your questions on aid for the purchase of an electric bicycle

Your questions about e-bike premiums

Not all bikes on Upway are eligible for subsidies in all regions. Here you'll find a selection of bikes that are eligible for subsidies in the majority of municipalities in Belgium. 

Do you receive the subsidies after you have bought the bike?

You can start the process of obtaining subsidies once you've purchased your bike and received the invoice. Please consult our blog "What incentives are available for the purchase of an electric bike new or a second-hand bike in Belgium?" to find out about the procedures for your region.

Do you still have questions?

Contact us by email: support@upway.shop

Which battery should you choose? It depends on your cycling habits.

Choosing an electric bike battery may seem complicated, but it all depends on how you ride. In this article, you'll find out how to make the right choice without getting lost in the technical details.

Why does your e-bike battery drain faster in winter?

Cold weather can reduce your e-bike's range by up to 50%, even if your battery isn't faulty. In this article, you'll learn why this happens and how to limit this loss in everyday use.

E-bike motor guide: which motor to choose depending on your use

The choice of motor directly influences the feel and comfort of an e-bike. This guide helps you understand which motor really suits your riding style.