How can we help you?

Your questions on aid for the purchase of an electric bicycle

Your questions about e-bike premiums

Not all bikes on Upway are eligible for subsidies in all regions. Here you'll find a selection of bikes that are eligible for subsidies in the majority of municipalities in Belgium. 

Do you receive the subsidies after you have bought the bike?

You can start the process of obtaining subsidies once you've purchased your bike and received the invoice. Please consult our blog "What incentives are available for the purchase of an electric bike new or a second-hand bike in Belgium?" to find out about the procedures for your region.

Do you still have questions?

Contact us by email: support@upway.shop

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