How can we help you?

Your questions on aid for the purchase of an electric bicycle

Your questions about e-bike premiums

Not all bikes on Upway are eligible for subsidies in all regions. Here you'll find a selection of bikes that are eligible for subsidies in the majority of municipalities in Belgium. 

Do you receive the subsidies after you have bought the bike?

You can start the process of obtaining subsidies once you've purchased your bike and received the invoice. Please consult our blog "What incentives are available for the purchase of an electric bike new or a second-hand bike in Belgium?" to find out about the procedures for your region.

Do you still have questions?

Contact us by email: support@upway.shop

When and how to sell your e-bike at the best price?

The resale price of an e-bike depends heavily on the timing, the condition of the bike, and the condition of its battery. Find out when to sell and how to get the best balance between price, security, and simplicity with Upway.

Is it safe to sell your electric bike online? Here's what you need to know.

Online sales of electric bikes are attracting more and more sellers, but they also carry risks. This guide explains how to sell safely and at the best price.

Electric bike motor problems: what's going on and what can you do yourself?

Is your electric bike motor no longer working properly or cutting out for no reason? This article will help you identify common faults and apply simple solutions before calling in a professional.