How can we help you?
Your questions about the battery, power and range of your electric bike
How does an electric bicycle work?
Are your electric bikes sold with their charger?
Does a battery that is several years old still work?
If I buy an electric bike with the battery under the carrier, does that prevent me from putting a baby carrier on it?
What is the range of an electric bicycle?
What power to choose for an electric bike?
The motor torque is between 15 and 85 Nm depending on the electric bike model. The higher the motor torque, the easier it is for your electric bike to climb hills:
- A healthy person can easily ride on flat urban terrain with a torque of 20 Nm
- To ride on slightly sloping areas, you need at least 30 Nm
- For a medium effort, a torque of 40 Nm allows you to maintain good physical conditions
- If the objective is to feel the pedaling force as little as possible, the torque will have to be at least 50 or 60 Nm
- If you have a large load and a relief on the route (e.
- For a MTB in the mountains with steep slopes, a torque of 70Nm or more is necessary
The engine is noisy: when is this normal and when is it not?
An e-bike motor is never completely silent, but certain noises should raise alarm bells. This guide helps you recognize normal sounds and know when to take action.
Why does my e-bike suddenly stop working?
An e-bike that suddenly stops is often due to a technical issue. This article helps you quickly identify the cause and find the right solution.
Which battery should you choose? It depends on your cycling habits.
Choosing an electric bike battery may seem complicated, but it all depends on how you ride. In this article, you'll find out how to make the right choice without getting lost in the technical details.